The GovQA Service Module captures, routes, manages, searches and reports on all citizen requests for service into a department - from inception through fulfillment. Every department can tailor the Service Module to meet their individual needs – setting complex workflow rules, service level time triggers and dynamic loan balancing routines to accommodate their environment. Meanwhile, GovQA will accumulate the status of all activity across all departments in order to report comprehensive status to government managers or elected officials.

Example: For example, the police department may want all parking ticket processing to route to three people in a target time of two days, with ticket rerouting if a person is busy or on vacation. A street department, on the other hand, may strive to fix potholes by coordinating five parties over a month long period.

Result: GovQA accommodates both situations by letting each department capture its own data, set its own routing rules and establish its own timelines. GovQA provides reporting for each department and across all departments.