The GovQA Information Module answers citizen questions quickly and completely, with minimal work required by the local government administrators. It builds itself into a growing central repository of complete institution information.

Quickly: GovQA shows citizens the top questions being asked of a department, allows citizens to search questions for their own answers, or permits citizens to ask a question. All facilities are simple to use and continually check against the existing knowledgebase before bothering administrators with a question.

Completely: To text, staff can include links, attachments, calendars and any other information in an answer. This way, citizens only have one place to go for all information- instead of hunting through multiple areas within the government website.

Builds Itself: The GovQA Information Module builds itself by adding new answers to its growing knowledgebase. In this way, the system starts to collect city or county information - with focus on that information that citizens want to see. This ensures that current and relevant information is always available to citizens for access.