GovQA’s platform is built to be universally Accessible. It allows citizens to communicate with the local government through all forms of communication: whether over the pone, through email, on the web or live in person. It also allows government staff to service citizens over the web from any place at any time.

Phone: Citizens can call their local government during regular hours and local government staff can use GovQA to respond to questions, take new questions and capture new requests for service. GovQA’s knowledgebase makes it easy for junior staff to answer questions because they have a single resource they can use to look up information.

For 24/7 phone support, GovQA can integrate with an existing Interactive Voice Response (IVR) System, or provide its own, to make information available all hours over the phone.

Walk-Ins: Government staff can handle citizen walk-ins by using the GovQA system at the administration desk.

Web and Email: The GovQA citizen’s web portal is available 24/7 so citizens can service themselves to get information or request services quickly and independently. Emails, through linked responses, can also flow directly into the GovQA system.