Our Mission:
The WebQA mission is to provide an
affordable, comprehensive set of inbound and outbound
communication tools that can be used over the phone,
in person or through the web to provide responsive
service to both customers and employees – and
to back these tools up with optional, trained live
support agents for organizations when needed.
Our Customer and Components:
WebQA is one of the country’s
leading providers of Customer Relationship Management
Systems. We have been servicing hundreds of millions
of people worldwide since 2000. Customers include
Global 100 corporations, leading financial institutions,
large academic institutions and local governments.
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GovQA
leads the country in Citizen Request Management
for city and county governments. GovQA unites a
comprehensive service tool for the government marketplace
with a dynamic knowledgebase capability typically
deployed for the commercial marketplace. Today these
technologies combine to help cities and counties
ranging in population size from 3,000 citizens to
over one million citizens effectively handle more
citizens while streamlining support costs.
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EdQA
is the leading system for Student Response Centers.
In addition to a dynamic knowledgebase that provides
information to students, faculty and staff, EdQA
offers a comprehensive workflow engine to handle
requests for service, and a full suite of outbound
communication capabilities to alert and inform students
via text messaging and email broadcasts. Schools
from 1,000 students to 55,000 students use EdQA
to reduce information handling costs.
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BizQA
is WebQA’s Customer Relationship Management
(CRM) suite that addresses all customer, employee
and management communication requests. BizQA is
installed for many companies around the world and,
like EdQA and GovQA, it supports 10 different languages.
BizQA can be deployed as an ongoing customer relationship
management facility or in ad-hoc, urgent situations
to provide concentrated customer support as in the
case of recalls, mergers/acquisitions or crisis.
WebQA couples its GovQA, EdQA and BizQA communication
suites with optional live support agents that use
the WebQA tools to handle calls and emails during
high volume or after hour time periods.
Our Service and Price:
WebQA's hosted systems easily integrate
with, and look like, an existing organization's website.
Organizations require only internet access to use
WebQA’s systems. Users connect to GovQA, EdQA
or BizQA through a browser to manage requests for
information and service or to launch outbound notifications
or surveys. There is no hardware to buy or complicated
software to learn.
Designed to meet your budget constraints, our pricing
starts at a few hundred dollars per month and is based
upon size of organization. All WebQA’s customers-
from very small to very large organizations –
have found the WebQA platform to be an valuable tool.
Our Management Team
John
Dilenschneider, CEO
Gregory
Pengiel, Founder and Chief Technology Officer
John DeHerrera, Director of Development
Gerard
Gozum, CPA, Chief Operating Officer
